Pura Stainless Lifetime Warranty

All Pura Stainless insulated and non-insulated bottles carry a limited lifetime warranty against manufacturer’s defects for the life of the bottle. Barring catastrophe, we expect your Pura Stainless bottles to give you many years of faithful service, and we want to know if it has somehow failed to deliver. Pura Stainless will replace any bottle found to be defective within the scope of normal and appropriate use.

Warranty claims will only be approved by Pura Stainless if the bottle was purchased from an authorised dealer. This warranty is limited to the lifetime of your Pura Stainless bottle, as limited by or subject to applicable law. The limited warranty provided by Pura Stainless only covers manufacturing defects and does not include any damage or defect of any Pura Stainless bottles caused by, whether directly or indirectly, any of the following: improper use or misuse of the product; damage or defect caused by cleaning, disassembly, alterations, or modifications; or damage or defect caused by or resulting from wear and tear, abuse, fire or Acts of God.

Please note, any bottle replaced due to warranty will be replaced with a bottle of the same size. If the size of the warrantied bottle is no longer available, it will be replaced by one of similar size and will not be of lesser MSRP value.

Before Submitting a Warranty Claim, Please read the following:

Silicone components: The nipples, spouts, straws, and sports tops are items which are subject to wear and are not covered under our warranty. Silicone is by nature a soft material. For this reason, Pura silicone components can wear over time and can be damaged if chewed when a child is teething. The following can also contribute to the premature wearing out of silicone components: hard water, non-natural automatic dishwasher detergents, antibacterial soaps, and repeated washing in the dishwasher.

To make your straws and spouts last longer, we recommend taking the bottle away from your child when they are not actively drinking. This will prevent passive teething on the spout or straw. Always check the spout or straw before each use. Torn or broken mouth pieces should be replaced. It is suggested that all silicone components that go in a child’s mouth be replaced every 8-12 weeks, or at first sign of damage.  

Of course, new and unused silicone components that have a defect are always covered. Please submit your warranty claim within 2 weeks of receiving your order.

Bottles that are warped, dented, or dinged: This type of damage typically is not covered under the warranty. Standard, non-insulated bottles are crafted with a .5mm wall of stainless steel. This provides a strong, lightweight design. Sometimes, if a bottle is dropped when full, it can cause a dent, ding, or push the bottom of the bottle out. This is not a design flaw or defect.

We understand that bottles that wobble or do not sit flat due to a dent can be difficult to use. We offer a silicone bottle bumper that fits onto the 5 oz, 9 oz, and 11 oz bottles. The bumper helps currently dented bottles sit flat again and prevents bottles from getting dented in the first place. They can be found at www.PuraStainless.com.

Bottles with a leaking or broken bottom: You are eligible for a replacement bottle if the base of your bottle is leaking or has broken.

Discolouration of stainless steel: Cosmetic damage to a bottle is not covered under warranty. It is recommended that discoloured bottles be scrubbed thoroughly.  Most hard water deposits, other deposits, or discolouration (including the start of corrosion) can be eliminated by soaking the bottle overnight in white vinegar. Most discoloration is cosmetic and does not affect the function of the bottle.

Bottles that seem to have lost their insulating properties: You can test the insulation of your bottle at home with boiling water. Pour from a kettle or pot directly into the stationary bottle, filling it all the way to the neck. Exercise caution pouring boiling water into the bottle to avoid burns. Do not hold the bottle while filling with boiling water. Also, do not place any type of lid over the bottle. After about 5 minutes, feel the outside of the bottle (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.

Bottles that are damaged during the shipping process:  If you ordered your bottle from www.PuraStainless.com and it has arrived damaged, please contact us. If you use your bottle for any length of time, it cannot be returned or replaced due to shipping damage.

Freezing stainless steel bottles: When water freezes, it expands with such force that it can easily bend metal. When a closed stainless steel bottle is put in the freezer or left in a place that will experience freezing temperatures, the bottom of the bottle will pop out, protrude, or deform. This can happen if your bottle is left in your car in the winter and the temperature drops below 0°C. Deformity caused by freezing voids the lifetime warranty.

Please check our FAQ section on infant bottles for specific instructions on freezing our standard bottles to store milk or baby food.

Our vacuum insulated bottles should never be put in the freezer or left in freezing conditions as this can damage the vacuum between the two layers of metal and greatly diminish the bottle's insulating properties. Freezing voids the lifetime warranty.