Delivery & Shipping
We Ship within Australia and to New Zealand Only
We ship within 1-3 days of order being received.
We have a flat rate of $11 for all orders under $150 and *FREE Standard Delivery Australia Wide orders $150 and over. *Free Delivery is not valid on discounted or sale items or Sale Discount Codes. Express Post option is available. Express Post is not Express Dispatch it is for Delivery only.
Shipping starts at $15 for New Zealand Shipping and is charged by weight.
We aim to have orders sent within 24-48 working hours of your payment clearing in "our account".
We use Australia Post E-parcel. This means that each and every package needs to be signed for.
Please be advised that requests for leaving without a signature is at your own risk and Pura Stainless will not take any responsibility for delivery once the package has been collected.
For Express Post & Insurance please email us prior to placing your order.
Once we have processed and sent your order, you will receive a tracking number to the email address provided direct from Australia Post. Updates are emailed or sent by SMS to you all the way to the final confirmation email of your item being delivered. You can also track your order via Australia Post website.
RETURN TO SENDER
If your item is returned to us due to non collection from post office, supplying incorrect address, or for any other reason. For the item to be resent you will need to pay the return fee of $11.00, plus the cost of resending the item/s (from $9.95). If you decide to cancel the order, you will be refunded the amount paid less, original postage, return postage fee and a restocking fee of 15%.