Delivery & Shipping

Delivery Information

We Ship within Australia and to New Zealand Only

We ship within 2-10 business days (excluding Qld & Australian public holidays) of order being received. Your order will be sent with Australia Post or Sendle ATL with up to $100 Insurance.
Express Post is available - this is Express Delivery NOT Express Dispatch.

During Sale Times please allow additional dispatch and delivery time.

Free Delivery Australia Wide on orders over $150

For Insurance please email us prior to placing your order.

New Zealand
New Zealand Shipping is charged by weight.

We use Australia Post with Signature. Please be advised that requests for leaving without a signature is at your own risk and Pura Stainless will not take any responsibility for delivery once the package has been collected from our warehouse.

Tracking Orders
Once we have processed and sent your order, you will receive a tracking number to the email address provided.  Updates are emailed or sent by SMS to you all the way to the final confirmation email of your item being delivered.  You can also track your order via Australia Post or Sendle websites.

ATL - Authority to Leave is at your own risk - Warranty Conditions Apply
If you have chosen Authority to Leave ATL your items are insured for up to $100 if the item has been investigated and the conclusion is that your package was not delivered.  If the investigation conclusion is that your package has been delivered to the address provided, there is no compensation, as you have chosen ATL and the delivery company has provided evidence through the investigation.  Pura Stainless is not liable for parcels left with the possibility that it is a claim due to fraud or has been stolen or for any other reason for item not being in the place of provided proof by the delivery company.  You should make a Police statement with regards to theft of an item.

RETURN TO SENDER

If your item is returned to us due to non collection from post office, supplying incorrect address, or for any other reason. For the item to be resent you will need to pay the return fee of $11.00, plus the cost of resending the item/s (from $11).  If you decide to cancel the order, you will be refunded the amount paid less, original postage, return postage fee and a restocking fee of 15%.