FREE Delivery on all Australian Orders Over $150

Pura Stainless Pre-Order T's & C's

Pre-ordering is now available on new and out of stock items, that are arriving soon.

When placing a pre-order, customers should be aware of the following terms and conditions:

1.  Payment: Full payment is required at the time of placing a pre-order. This secures the product and confirms your commitment to purchase once it becomes available.  Items that are in stock and purchased at the same time, will be sent when all items are available.  There are no split orders.

2. Estimated Delivery Dates: Pre-order items will have an estimated delivery date provided at the time of purchase. This date is subject to change based on production schedules and supply chain factors. Customers will be notified of any changes to the estimated delivery date.

3. Order Fulfillment/Shipping: Pre-orders will be fulfilled in the order they were received. Once the product is available, customers will receive a confirmation email with shipping details.  The date of dispatch is an estimated date and is subject to change based on customs release and delivery to the warehouse. Customers will be notified of any changes to the estimated shipping date.

4. Cancellation Policy: Customers may not cancel their pre-order once the order has been placed and payment made. Customers are encouraged to review their order carefully before finalising the purchase.

5. Changes to Orders: Any changes to a pre-order, including modifications to the shipping address or product specifications, must be communicated to our customer service team as soon as possible. Changes may not be possible after the order has been processed.  Processing Fees may apply.

6. Refunds and Exchanges: Pre-order items are subject to the same refund and exchange policies as regular items. If a product is defective upon arrival, customers should refer to our return policy for guidance on how to proceed.

7. Communication: Customers will receive updates regarding their pre-order status via email. It is essential to provide accurate contact information to ensure timely communication regarding any changes or updates.

8. Delivery: Please choose your delivery option carefully.  Check our terms & conditions regarding your rights for compensation for lost or not received parcels.  Parcels are not covered for theft, if the delivery service has photographic proof that the item was left, and it is not there when you arrive home, there is no insurance coverage for this.

By placing a pre-order with Pura Kiki Stainless Australia, customers agree to these terms and conditions. We appreciate your understanding and support as we work to provide high-quality,safe products for families and children.